FAQ

1. What types of products do you offer?

We specialize in a wide range of diving and water sports equipment, including accessories, analysers, apparel, arms, trays, backplate and wing systems, bags, BCDs, boots, socks, canister lights, clips, bolt snaps, computers, cray diving gear, dive gear, drysuit undergarments, drysuits, fins, and more. Our products are designed for enthusiasts of all levels, from casual snorkelers to professional tech divers.

2. Are your products suitable for beginners?

Yes! We cater to all skill levels, offering gear that is reliable, high-performing, and easy to use. Whether you’re just starting out or are an experienced diver, you’ll find equipment that meets your needs.

3. Do you offer custom items like prescription goggles or tailored wetsuits?

Absolutely. We provide custom items such as prescription goggles and tailored wetsuits. Please note that these may require additional processing time, especially during peak seasons.

1. What shipping options do you offer?

We provide two main shipping methods to suit your needs:

• Standard Shipping: Costs $12.95 AUD, delivered via DHL or FedEx within 10-15 business days after dispatch. Ideal for fast, reliable delivery with real-time tracking.
• Free Shipping: Available for orders over $50 AUD, delivered via EMS within 15-25 business days after dispatch. Perfect for budget-conscious customers who still want quality service.

Order processing typically takes 1-2 business days, but delays may occur during peak seasons.

2. Do you ship worldwide?

Yes, we ship to over 100 countries globally, excluding select remote areas in Asia and other regions due to logistical constraints. Our partnerships with carriers like DHL, FedEx, and EMS ensure your gear arrives safely.

3. How can I track my order?

Once your order is dispatched, we’ll provide tracking updates via email. You can use this to monitor your shipment in real-time and stay informed about its delivery status.

1. What is your return policy?

We offer a hassle-free return policy within 15 days of receipt if your gear doesn’t meet expectations. For details, visit our Returns Policy page or contact us at [email protected].

2. How do I initiate a return or exchange?

Simply reach out to our support team with your order details, and we’ll guide you through the process. We aim to make it as smooth as possible to ensure your satisfaction.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed with encryption to protect your information.

2. Is my payment information secure?

Yes, we use industry-standard security measures to safeguard your data. You can shop with confidence knowing your details are protected.

1. How can I contact customer support?

You can email us at [email protected] for any inquiries. Our team of water sports experts is here to assist with delivery questions, product advice, or general support.

2. Where is Mares Diving Shop based?

We’re located at 28 Railway Avenue, Tatura East, AU 3616, Australia, and we proudly serve a global community of divers and adventurers.